Important Notice Regarding Text Messaging Data
Castro Leads ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information:
- Name, email address, phone number, physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected data to:
- Provide and improve our services
- Process transactions and payments
- Communicate with you about inquiries, appointments, and service updates
- Enhance website functionality and user experience
- Ensure security and prevent fraud
- Maintain records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed within 24 hours
Message Frequency & Content:
- Message frequency varies based on your interactions with our business
- Messages are directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support:
- Reply "HELP" for assistance or contact us at [email protected]
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support roles (e.g., customer service) is permitted solely for service delivery. All other categories exclude text messaging originator opt-in data and consent — this data will never be shared with any third party outside of message delivery providers.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share data only under the following conditions:
Service Providers:
- Third-party vendors who assist with operations (e.g., payment processing, appointment scheduling)
- SMS aggregators and providers strictly for message delivery
- All service providers are contractually required to maintain confidentiality and security
Legal Compliance:
- When required by law, regulation, subpoena, or court order
- To protect our legal rights or comply with government requests
Business Transfers:
- In case of mergers, acquisitions, or sale of assets, data will remain protected under this policy
All the above categories exclude text messaging originator opt-in data and consent; this information is never shared with third parties, except message delivery providers.
5. Data Security
We maintain commercially reasonable measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in compliance with applicable laws
- Secure backup and disaster recovery systems
Despite these safeguards, no online system is 100% secure. We continuously improve our systems but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and user behavior
- Remember your preferences
- Improve website performance and experience
- Measure marketing effectiveness
You may control cookies through your browser settings. Disabling cookies may limit access to certain features of our website.
7. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing emails by clicking "unsubscribe" in our emails
- Opt-out of SMS messages by replying "STOP"
- Request information on how we process your data
- Withdraw consent at any time for future communications
- File a complaint with a regulatory authority if your privacy rights are violated
To exercise these rights, please contact us using the details in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Castro Leads.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be posted on our website with the effective date. If significant changes occur, we will notify you by email or a notice on our website.