Castro Leads
Effective Date: January 1st, 2025
Important Notice Regarding Text Messaging Data
Castro Leads (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information:
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
IP address, browser type, and device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected data to:
Provide and improve our services
Process transactions and payments
Communicate with you about inquiries, appointments, and service updates
Enhance website functionality and user experience
Ensure security and prevent fraud
Maintain records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying “STOP”
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed within 24 hours
Message Frequency & Content:
Message frequency varies based on your interactions with our business
Messages are directly related to the services you have requested
We do not send promotional content without specific consent
Help & Support:
Reply “HELP” for assistance or contact us at [email protected]
Customer support is available during regular business hours
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support roles (e.g., customer service) is permitted solely for service delivery. All other categories exclude text messaging originator opt-in data and consent — this data will never be shared with any third party outside of message delivery providers.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share data only under the following conditions:
Service Providers:
Third-party vendors who assist with operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers strictly for message delivery
All service providers are contractually required to maintain confidentiality and security
Legal Compliance:
When required by law, regulation, subpoena, or court order
To protect our legal rights or comply with government requests
Business Transfers:
In case of mergers, acquisitions, or sale of assets, data will remain protected under this policy
All the above categories exclude text messaging originator opt-in data and consent; this information is never shared with third parties, except message delivery providers.
5. Data Security
We maintain commercially reasonable measures to protect your personal information, including:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in compliance with applicable laws
Secure backup and disaster recovery systems
Despite these safeguards, no online system is 100% secure.
We continuously improve our systems but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze site traffic and user behavior
Remember your preferences
Improve website performance and experience
Measure marketing effectiveness
You may control cookies through your browser settings.
Disabling cookies may limit access to certain features of our website.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt-out of marketing emails by clicking “unsubscribe” in our emails
Opt-out of SMS messages by replying “STOP”
Request information on how we process your data
Withdraw consent at any time for future communications
File a complaint with a regulatory authority if your privacy rights are violated
To exercise these rights, please contact us using the details in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
This Privacy Policy applies only to information collected by Castro Leads.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be posted on our website with the effective date.
If significant changes occur, we will notify you by email or a notice on our website.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:
Castro Leads
Phone: (954) 702-2669
Email: [email protected]
Website: https://www.castroleads.com